Student Friendly:Lobby & Gate Operations Service Representative

Livonia Role Highlights

Primary Details

• Job Title: Lobby & Gate Operations Service Representative (Flexible Hours in Livonia)
• Ideal for: Students, Graduates, or Entry-Level candidates.
• Based in: Livonia, MI
• Hiring: United Airlines
• This Livonia-based role is an excellent opportunity for professionals skilled in customer service.
• Our United Airlines team in Livonia, MI is growing.
• Benefit from working in Livonia, a key hub for the Aviation industry.

Pay & Perks

• Compensation: $20-$26/Hour (approx. $23.9k/Year) (Competitive PT Rate)
• Benefits: Weekly pay options may be available.
• Earn extra cash with a stable local employer.

Responsibilities

• Apply your your professional skills skills in a flexible Livonia environment.

Connect People, Unite the World

Experience the United Airlines Difference

United Airlines operates one of the most comprehensive global route networks in the world. We believe in connecting people and uniting the world through safe, reliable, and friendly air travel. Our Guest Service Representatives are the primary catalyst for this mission, ensuring that every passenger's journey begins with absolute professionalism and warmth. If you are seeking premium customer service jobs that challenge you to think on your feet while providing top-tier hospitality, this is your ultimate destination in aviation jobs. Please note that this is a demanding, 100% on-site role within the airport concourse; remote work is strictly unavailable.

Job Summary

As a Guest Service Representative, you will rotate through various high-intensity zones within the airport, from the bustling ticketing lobby to the high-stakes departure gates. Your core mission is to facilitate a flawless travel experience, resolving complex ticketing issues, managing the physical logistics of boarding, and acting as the definitive voice of United Airlines during both routine operations and sudden travel disruptions. This airport job requires you to be highly visible, constantly moving, and perpetually engaged with thousands of travelers.

Comprehensive Daily Responsibilities

• Lobby Concierge & Ticketing: Actively manage the flow of the departure lobby. You will process complex international itineraries, calculate and collect baggage fees, and assist passengers with navigating state-of-the-art self-tagging kiosks.
• Seamless Boarding Execution: Assume complete control of the gate area. You will organize the boarding process by strict boarding groups, enforce carry-on baggage dimensions, and operate the jet bridge to securely dock with the aircraft.
• Baggage & Cargo Solutions: In the event of lost or delayed luggage, you will utilize United’s advanced tracking networks to locate missing items, file detailed claims, and arrange expedited courier deliveries directly to the passenger's final destination.
• Crisis & De-escalation Management: Serve as the front-line problem solver during mass flight cancellations, ground stops, or severe weather events. You will rapidly rebook passengers onto partner airlines and provide essential accommodations with deep empathy.
• Safety Adherence: Maintain a relentless focus on safety by verifying passenger identities against flight manifests and ensuring no unauthorized individuals bypass secure terminal checkpoints.

Industry-Leading Benefits

United Airlines proudly offers a dominant Total Rewards package designed to support your life both on the ground and in the air:

• Unlimited Global Exploration: Take advantage of our incredible flight privileges, granting you, your family, and friends standby access to hundreds of destinations worldwide.
• Financial & Retirement Growth: Benefit from a highly competitive starting wage, holiday pay, and an outstanding 401(k) program that features a direct company match.
• Holistic Healthcare: Complete medical, dental, vision, and life insurance coverage designed to keep you performing at your absolute best.
• Career Velocity: Access to United’s internal career development programs, offering fast-tracked opportunities into corporate leadership, flight dispatch, or in-flight crew roles.

Rigorous Qualifications

• Must be at least 18 years of age and possess a High School diploma or equivalent credential.
• Must commit to a fully on-site work environment; this role requires immense physical stamina to stand, walk, and assist passengers for up to 10 hours a day.
• Exceptional verbal communication skills and the emotional intelligence required to manage highly stressed travelers.
• Must have unrestricted availability to work early mornings, late evenings, weekends, and all major holidays.