Sanford Part-Time:Customer Service Agent-Terminal Operations

Your Next Part-Time Step in Sanford

Role Essentials

• Position: Customer Service Agent - Terminal Operations (Part-Time, based in Sanford)
• Career Level: Intermediate professional with part-time availability.
• Location: Sanford, FL
• Hiring Organization: Delta Air Lines
• This part-time role in Sanford is an excellent opportunity for professionals skilled in relevant skills.
• Our Delta Air Lines part-time team in Sanford, FL is growing.
• Benefit from working part-time in Sanford, a key hub for the Aviation Management industry.

Pay & Perks

• Pay: $20-$27/Hour (approx. $28.5k/Year)
• Benefits: A competitive part-time compensation package.
• A supportive local team and part-time friendly culture in Sanford.

Core Focus

• This part-time position centers on your professional skills within the Aviation Management space in Sanford.

Lead the Team That Moves the World

Aviation Leadership at Delta Air Lines

Great customer service doesn't happen by accident; it requires visionary leadership on the floor. Delta Air Lines is seeking a dominant, experienced Lead Customer Service Agent to oversee our terminal operations. This is a critical supervisory role within our network of aviation jobs, perfect for professionals who want to transition from frontline service into management. If you have a proven track record of inspiring teams and resolving high-level operational challenges, elevate your career with the airline industry leader.

Job Summary

As the Lead Customer Service Agent, you will direct the daily activities of a team of gate and ticketing agents across a designated concourse. You are the operational point-person for your zone, responsible for ensuring that Delta's rigorous safety, compliance, and hospitality standards are flawlessly executed. You will spend your shift on the floor—not in a back office—actively coaching your team, coordinating directly with flight dispatchers, and stepping in to personally handle severe customer escalations. This is an entirely on-site, high-visibility airport job.

Leadership Responsibilities

• Team Command & Deployment: Dynamically assign agents to gates and counters based on real-time flight schedules, managing break times and ensuring optimal coverage during massive departure banks.
• Escalation Management: Serve as the highest level of on-site authority for passenger disputes, compensation requests, and complex rebooking scenarios during mass cancellations or weather events.
• Operational Oversight: Monitor gate turnaround times closely. Coordinate with ramp leads, catering, and flight crews to prevent delays and protect the airline's on-time performance metrics.
• Safety & Security Compliance: Ensure all agents strictly adhere to Federal Aviation Administration (FAA) and international border control regulations regarding passenger verification and boarding protocols.
• Mentorship & Development: Conduct on-the-job training, provide real-time performance feedback, and foster a culture of inclusive, compassionate service among your team members.

Exceptional Leadership Benefits

Leadership at Delta comes with a commanding Total Rewards package:

• Lead Override Compensation: Earn premium hourly overrides in recognition of your supervisory duties.
• Global Standby Travel: Fly the world with elite employee flight privileges.
• Profit Sharing & Health: Enjoy Delta’s famous profit-sharing checks, top-tier medical benefits, and aggressive 401(k) matching.

Requirements

• Minimum of 2 to 3 years of frontline experience in airline customer service (gate/ticketing) is required.
• Demonstrated ability to lead, coach, and organize a team in a highly stressful, time-sensitive environment.
• Deep, technical understanding of airline reservation and departure control systems.
• Willingness to work flexible, on-site shifts including early mornings, nights, and weekends.