Lead Customer Service Agent(PT)-Racine,WI

Your Next Step in Racine

Part-Time Opportunity in Racine: Lead Customer Service Agent Employer: Delta Air Lines (Hiring Part-Time in Racine) Based in: Racine, WI Experience: Some prior experience preferred.

Compensation: $24-$32/Hour (approx. $29.1k/Year) (Competitive PT Rate) Benefits: Employee discounts and perks (where applicable). Join a friendly Racine team with flexible shifts.

Responsibilities

This role focuses on your professional skills with a schedule that fits your life.

• This Racine-based role is an excellent opportunity for professionals skilled in customer service.
• Our Delta Air Lines team in Racine, WI is growing.
• Benefit from working in Racine, a key hub for the Aviation Management industry.

Lead the Team That Moves the World

Aviation Leadership at Delta Air Lines

Great customer service doesn't happen by accident; it requires visionary leadership on the floor. Delta Air Lines is seeking a dominant, experienced Lead Customer Service Agent to oversee our terminal operations. This is a critical supervisory role within our network of aviation jobs, perfect for professionals who want to transition from frontline service into management. If you have a proven track record of inspiring teams and resolving high-level operational challenges, elevate your career with the airline industry leader.

Job Summary

As the Lead Customer Service Agent, you will direct the daily activities of a team of gate and ticketing agents across a designated concourse. You are the operational point-person for your zone, responsible for ensuring that Delta's rigorous safety, compliance, and hospitality standards are flawlessly executed. You will spend your shift on the floor—not in a back office—actively coaching your team, coordinating directly with flight dispatchers, and stepping in to personally handle severe customer escalations. This is an entirely on-site, high-visibility airport job.

Leadership Responsibilities

• Team Command & Deployment: Dynamically assign agents to gates and counters based on real-time flight schedules, managing break times and ensuring optimal coverage during massive departure banks.
• Escalation Management: Serve as the highest level of on-site authority for passenger disputes, compensation requests, and complex rebooking scenarios during mass cancellations or weather events.
• Operational Oversight: Monitor gate turnaround times closely. Coordinate with ramp leads, catering, and flight crews to prevent delays and protect the airline's on-time performance metrics.
• Safety & Security Compliance: Ensure all agents strictly adhere to Federal Aviation Administration (FAA) and international border control regulations regarding passenger verification and boarding protocols.
• Mentorship & Development: Conduct on-the-job training, provide real-time performance feedback, and foster a culture of inclusive, compassionate service among your team members.

Exceptional Leadership Benefits

Leadership at Delta comes with a commanding Total Rewards package:

• Lead Override Compensation: Earn premium hourly overrides in recognition of your supervisory duties.
• Global Standby Travel: Fly the world with elite employee flight privileges.
• Profit Sharing & Health: Enjoy Delta’s famous profit-sharing checks, top-tier medical benefits, and aggressive 401(k) matching.

Requirements

• Minimum of 2 to 3 years of frontline experience in airline customer service (gate/ticketing) is required.
• Demonstrated ability to lead, coach, and organize a team in a highly stressful, time-sensitive environment.
• Deep, technical understanding of airline reservation and departure control systems.
• Willingness to work flexible, on-site shifts including early mornings, nights, and weekends.