Evening/Weekend(CSA)Airport Passenger Care(Albany)

Position in Albany, OR

At a Glance

• Apply your your professional skills skills in a flexible Albany environment.
• Hiring: Alaska Airlines
• Flexible Role: (CSA) Airport Passenger Care (Part-Time)
• Worksite: Albany, OR (Local Candidate Preferred)
• Pay Rate: $20-$26/Hour (approx. $23.9k/Year)
• Excellent work-life balance in Albany.
• Ideal for: Students, Graduates, or Entry-Level candidates.
• Benefits: Weekly pay options may be available.
• This Albany-based role is an excellent opportunity for professionals skilled in customer service.
• Our Alaska Airlines team in Albany, OR is growing.
• Benefit from working in Albany, a key hub for the Aviation industry.

Creating an Airline People Love

The Alaska Airlines Commitment

At Alaska Airlines, we are guided by our core values: Own Safety, Do the Right Thing, Be Remarkable, and Be Kind. We have built an industry-leading reputation for on-time performance and award-winning customer satisfaction. To maintain this legacy, we are seeking remarkable individuals to join our team as Customer Service Agents. If you have a natural ability to connect with people and are seeking long-term aviation jobs that offer incredible stability and growth, look no further. This position is a 100% on-site, frontline role based within the physical airport terminal; remote work is not available.

Job Summary

As a Customer Service Agent for Alaska Airlines, you are the cornerstone of the guest experience. You will oversee the complete passenger journey from the moment they enter the check-in lobby until they board the aircraft. This role requires you to process reservations, manage the intricate logistics of gate departures, and provide a calming presence during chaotic travel disruptions. You must thrive in a highly public, physically demanding airport job where exceptional customer service jobs skills are tested and rewarded daily.

Comprehensive Daily Responsibilities

• Lobby & Ticketing Duties: Greet guests warmly, process electronic and paper tickets, manage Mileage Plan frequent flyer upgrades, and efficiently check in heavy and oversized baggage.
• Gate Dispatch Operations: Control the pacing and safety of the boarding process. You will make clear public address announcements, scan boarding passes, monitor overhead bin space limits, and operate the passenger boarding bridge to connect to the aircraft.
• Guest Advocacy & IRROPS: Act as a relentless advocate for our guests during irregular operations (IRROPS) such as weather delays or mechanical groundings. You will rapidly utilize airline software to rebook flights, issue hotel accommodations, and provide empathetic, transparent communication.
• Safety & Security Protocols: Enforce all TSA and FAA regulations with authority. You will meticulously verify international passports and visas, ensuring that the airline avoids costly compliance violations while maintaining secure border protocols.
• Special Service Delivery: Provide compassionate, specialized care for unaccompanied minors, guests utilizing wheelchairs, and those traveling with emotional support or pet-in-cabin animals.

Industry-Leading Benefits

Alaska Airlines believes in taking care of the people who take care of our guests:

• Unbelievable Flight Benefits: Travel for free on standby across the Alaska Airlines network and enjoy highly discounted travel on our expansive global oneworld® partner airlines.
• Performance Bonuses: Participate in our highly lucrative Operational Performance Rewards program, earning monthly bonuses for meeting safety and on-time targets.
• Retirement & Health: Enjoy a top-tier 401(k) company match alongside comprehensive medical, dental, and vision insurance packages.
• Union Stability: Benefit from the backing, negotiated work rules, and scheduled wage increases of a union-represented contract.

Rigorous Qualifications

• Must be 18 years of age or older with a High School diploma or equivalent.
• Must commit to a fully on-site schedule working directly in the airport terminal (no remote flexibility).
• Must be able to physically lift, push, and pull luggage weighing up to 50 pounds repeatedly during a shift.
• Required flexibility to work rotating shifts, including extremely early mornings, late nights, weekends, and holidays.